Read the Code

Preamble and Goals
ETIRA, the European Toner and Inkjet Remanufacturers Association aisbl/ivzw, based in Brussels (Belgium), is committed to enhance professionalism in the remanufacturing industry. Its members should at all times maintain standards of conduct worthy of our sector, its suppliers and service providers. By doing so, members will enhance and maintain the credibility and prestige of the industry.

Code of Conduct
This Code of Conduct provides standards of professional conduct and practice within the industry. The Code of Conduct is designed to provide a benchmark against which to measure the products and services of ETIRA full members who are Users of the ETIRA collective mark R.

Commitment
Each User commits himself to adhere to, respect, and fully comply with the provisions of the Code in all his business activities and business relations, including those with clients, suppliers, competitors, media, the general public, etc.
User will not engage in any business practice or business conduct which may harm the toner and inkjet cartridge remanufacturing industry in Europe. User will also refrain from any activity harming the general image of the industry.

General Provisions Application of Best Practice
User commits himself to apply only the highest professional standards (Best Practice-approach) in running his daily business. User applies a fair and transparent business approach, and is an established and respected industry-player. Where appropriate and required, User will allow general business operations to be subject to external auditing by independent third parties.

Users will abide by and comply with any and all official regulations from the regional, national or European authorities concerning its business. This includes professional, social, environmental rules, regulations, etc. User possesses the necessary licenses and qualifications for running his business.

User will ensure that all staff members in the company are informed of this Code and comply with it.

Product quality
Users main priority is to satisfy the client's needs, and to meet the specifications to which User is committed. User will only produce and bring to market products respecting the highest quality standards. User and his staff possess the minimum necessary skills and techniques required to remanufacture such products. User has at least a minimum number of diplomas, certifications, etc. (general and industry-specific) to allow for a high quality remanufacturing process.
Products will have undergone appropriate testing prior to marketing. Any complaint(s) concerning product quality or provided service will be dealt with promptly and properly.

Product warranty
In line with all legal and commercial requirements, the User will carry and honour a correct and reasonable warranty scheme for his entire product and/or services line.

Social standards
User applies labour conditions respecting local and national regulations and standards. Production plants are a safe working place for all staff members.
Staff are awarded normal wages/benefits packages, and have normal career development opportunities. User applies possibilities for permanent staff training.

Environmental standards
Throughout the production process, User respects regional and national environmental regulations. User must aim to reuse or recycle as much as possible and minimize the amount of waste discarded. Paper and card, plastic and aluminum must be recycled if economically feasible.
All waste toner must be sealed in appropriate packaging to minimize spillage. All waste must be disposed of in the most environmentally friendly manner that is economically feasible.